Release information BCS 26.2

BCS 26.2 introduces the new “Services” workspace. It was designed specifically for long-term support, maintenance, and operations services that continue on an ongoing basis after a project has been completed. Instead of managing these activities through project groups and ongoing tasks, you can now clearly separate projects from recurring service work.

The new workspace brings together all key features for day-to-day service operations. These include all features related to the ticket module, resource utilization, time tracking, and personal work organization, including appointments, workflows, checklists, and follow-ups. Quotes, invoices, products, reports, and analyses are also available directly within the service context. Roles such as Service Manager, Service Administrator, and Service Observer ensure clear responsibilities across the team.

For resource planning, you can account for recurring workloads through baseline capacity requirements and temporary workloads through capacity allocations. The new capacity allocations support both utilization planning and the prevention of overbooking. The configurable ticket score makes it easier to prioritize tickets. You can also conduct customer satisfaction surveys directly within a ticket and analyze the results afterward.

Starting with BCS 26.2, the workspace is available as a separate module that can be activated and is also available for BCS.light.

With the new feature, your customers can provide feedback after a ticket has been closed, either through a simple rating, such as stars, or by leaving a free-text comment. This feedback is displayed directly in the ticket and can also be included in lists, reports, and analyses. In addition to traditional metrics, BCS can now capture the more qualitative dimension of customer satisfaction.

This benefits both customers and internal stakeholders. Customers can share specific feedback about their experience, while service managers, account managers, and executive management gain a clearer overview of satisfaction at both the ticket and customer level. With this optional new module, you can measure the quality of your customer relationships and collaboration.

The feature is available for BCS.light.

With BCS 26.2, tooltips have been significantly enhanced. In addition to descriptive guidance, they now provide additional information and relevant links as well as, in some cases, direct actions exactly where they are needed.

For example, contacts, customers, project managers, agenda items, invoice line items, payment information, and related documents can be viewed more quickly without having to open the corresponding detail view. Longer content is also presented more clearly, links can conveniently be opened in a new tab, and switching between tooltips is smoother.

The result: fewer clicks and less mouse movement, a faster overview, and an overall more consistent and intuitive user experience in day-to-day work.

The feature is also available in BCS.light.

In BCS 26.2, working with assistants is significantly easier. The assistant remains open even when you switch to other views. This allows you to look up information or complete additional tasks and then continue exactly where you left off.

Within the assistant, you can move flexibly between individual steps and, when needed, jump directly to a later step. Views you have already visited are clearly marked, so you can always see which areas you have already completed.

The result: less loss of orientation, greater flexibility, and a more structured approach, even for complex workflows.

The feature is also available in BCS.light.