Project management software for IT companies
Projektron BCS: Organization & Project Management in Information Technology (IT)
Projektron BCS already supports over 300 IT companies in project management, project organization, the organization of all work processes and collaboration with customers. More than every third company that uses Projektron BCS is active in the IT sector. Projektron BCS is an all-in-one software for IT companies. From quotation creation to project management, contract management, personnel management, time recording, CRM, support system via the integrated ticket system to invoicing, Projektron BCS offers you all the important functions to make your IT company even more successful.
What if your information technology program...
➤ not only mapped your software development, but your entire project management?
➤ replaces your heterogeneous software landscape as an all-encompassing enterprise software?
➤ adapts flexibly to your methods and processes?
➤ centrally organizes your entire customer support?
➤ integrates interfaces to Jira and all other applications?
➤ enables cross-location and location-independent collaboration?
➤ can be implemented quickly and cost-effectively?
➤ always meets the latest security requirements?
"BCS is the central tool for us, through which we map almost all processes. Each of our employees uses BCS from the first day of work, our entire customer support is based on the ticket system in BCS. The deployment and resource planning has become indispensable for the internal organization of work. BCS has replaced SAP Business One as our company management software and OTRS as our ticketing system. We didn't even have to purchase CRM software. We quickly benefited from the decision to reduce the amount of different tools and thus diverse interfaces and finally decided that BCS should be our ERP system."
Head of Solution Consulting/SAP Senior Consultant, Mercoline GmbH, Berlin
Project management in information technology (IT) - Projektron BCS
With Projektron BCS, you get software that is ideally equipped to meet all the requirements of IT companies. However, BCS is not only an all-purpose weapon for project management according to all common methods, but also a business coordination software that supports all business, organizational and collaboration processes of companies in the IT sector - from customer management and support to personnel management / HR, quotation and accounting to working time recording.
All your work processes, your teamwork and the quality of your products and service will benefit!
Holistic project and process management
Project management according to many methods (Scrum, Prince2, etc.)
Multi-project management for full overview of all customer projects
Project, customer, personnel and financial data stored centrally
Resource planning with project tasks, operational & line activities
Web-based software: access anywhere, anytime
Business process automation with BPMN process designer
Freely definable workflows, resubmissions & checklists
Numerous collaboration tools: cross-site collaboration
Customizable Kanban board with drag-and-drop operation
Ticket system - customer support and teamwork
Set up individual support portal for your customers in BCS
Guarantee service quality: Transparent service and response times
Easily structure and prioritize support tickets and tasks
Record processing times directly on the ticket, simple invoicing
Ticket evaluations individually and according to requirements
Processing history, search/filter function, linking option
Internal tickets: task assignment, change requests, etc.
Simple ticket assignment thanks to ticket type and priority
Ticket creation with a few clicks, also directly in the Kanban board
Jira interface: seamless planning and implementation
Bidirectional interface to Jira Server
Unidirectional interface to Jira Cloud
Flexible mapping between project structures via scripting language JQL
Transfer Jira operations to the BCS ticket system
Transfer Jira work logs to BCS time tracking system
Transfer Jira estimates into BCS resource management
Map development efforts into BCS controlling reports
Invoice efforts from Jira work logs via BCS
Security and flexibility
Information security management system certified according to ISO 27001
German development site, data center in Germany
Two-factor authentication during the login process
Fine-grained rights concept according to your organizational structure
Low installation and maintenance effort
Modular structure: Functions can be deactivated individually
Multiple interfaces to tools (Jira, DATEV, Exchange, SAP and many more)
Seamless integration into your existing software environment
Highly customizable to your requirements
You would like to get to know BCS as a software solution for information technology (IT) better? Take part in our free demo presentation now and start your non-binding test!
Why is BCS the ideal software for information technology companies?
Projektron BCS is the ultimate project management software for IT companies and management consultancies of any kind:
IT system houses IT consulting services / IT strategy consulting services
IT and optical hardware IT-Security Communication IT full service providers
IT training and education Cloud services Network support Server support
What was important to the people in charge of the IT companies, whether they were managers or project managers, during the selection process and why do they still rely on the web-based project management and business coordination software Projektron BCS today?
"With its integrative approach, Projektron BCS offers a solution that on the one hand includes cross-project planning and controlling functions and on the other hand provides an easy way for employees to record times online on a project-by-project basis. The modular structure allows a high degree of flexibility and makes it possible to plan all types of projects in a meaningful way. The web-based approach allows flexible use and ensures that the centrally held data is always up-to-date. As a result, Projektron BCS allows us to obtain an exact status of progress, resource utilization, effort, etc. at any point in time, even during the course of a project, and to react to changes or problems early and efficiently."
Project Manager, bizcon AG, München
"In daily operations, we primarily use the time recording system and the sales module in Projektron BCS. In addition, the entire quotation and invoice management runs via Projektron BCS. For future use, we find the BPM workflow system very interesting. The features that are most frequently used in project controlling are the effort diagram and the milestone trend analysis, which was originally set up for us as a functional extension. You can see from this that Projektron accepts our suggestions and implements them."
Managing Director, Inverso GmbH, Ilmenau
"The basis for successful project management is our experience and the application of professional agile and classic methods. With the introduction of Projektron BCS at the beginning of 2018, we were also able to increase transparency in our projects and promote teamwork and communication. From acquisition to planning to controlling, BCS supports us optimally."
Dipl.-Ing. Carsten Nolte
Managing Director, CN-Consult IT-Beratungs- und Dienstleistungs GmbH, Braunschweig
"Agile process models require close and trusting cooperation between the client and the service provider, because unlike a classic approach, there are no specifications drawn up before the start of the project and no precisely calculated schedules. With Projektron BCS, we give our customers a transparent insight into the project work and the current status of resources, efforts and costs at any time. We can precisely document efforts and make them documentable and billable for invoicing."
Founder & Managing Director, Pinuts digital thinking GmbH, Berlin
"By using the Projektron BCS software for many years, we not only maintained the quality of our services and products, but rather increased it. Management can get an overview of current projects and their status at any time: With little effort, we customized BCS reports in cooperation with Projektron to present our business processes well. Time recording and vacation planning are gladly accepted by our employees. At the same time, motivation increases due to the ease of use."
Head of IT Services, NTS Retail KG, Leonding, Österreich
"Projektron BCS enables us to map the multi-layered, elementary company processes in the area of planning, development and project planning of our internet-based software solutions. The functions in the recording and evaluation of working times of operational activities, projects and tickets are equally appreciated by project management and development. We have thus succeeded in consolidating and sustainably satisfying our individual needs with one tool on the basis of a standard product."
Managing Director for Finance & Controlling, it.x Informationssysteme GmbH, Konstanz
"With the BCS project management software, we were able to replace the heterogeneous system landscape in our company with an all-encompassing solution. From sales to project management to development - we at dotSource particularly appreciate the transparency that the tool offers. Not only do we benefit from this every day in our project work, but above all our customers do as well."
Christian Otto Grötsch
Managing Director, dotSource GmbH, Berlin
"SkyGate uses Projektron BCS to organize and control all development and support projects. After a short test phase, we were particularly convinced by the well thought-out functions and the technical design of the software, which allows for individual customizability and the possibility of connecting third-party systems. Step by step, we are now also introducing the BCS ticket system for communication and support for ongoing projects."
Managing Director, SkyGate internetworking GmbH, Berlin
User reports from companies that have been successfully using Projektron BCS in information technology for years
More than 300 companies from the IT sector already rely on Projektron BCS as project management or business software. The following IT companies report in detail on their experiences with BCS in user reports:
The advantages of Projektron BCS as software for IT companies
Process-oriented project work: time and resources in view
Projektron BCS provides holistic support for your project work: From the sales process to quotation creation, project planning and control including resource planning and invoicing, the system covers all areas necessary for successful and efficient project implementation.
With precise scheduling and meaningful resource forecasts, consulting projects, support projects, and maintenance projects can be handled efficiently and cost-effectively. During the course of the project, the precise project controlling and timely project reporting enable you to provide your customers with information at any time. The detailed analysis options offer you ideal conditions for continuously optimizing your individual workflows and internal processes.
"We have been relying on Projektron BCS in our projects since 2015: from planning to the execution of our agile projects according to Scrum to invoicing, the software supports the entire project lifecycle."
Management Board, hm informatik AG, Ilmenau
Automated billing: Managing and billing subscription and service contracts
As an IT service provider, you probably conclude subscription or service contracts with your customers for services such as:
Rental licenses for software
As an IT company, you bill your customers for these services at recurring intervals. Creating invoices manually over and over again is time-consuming and prone to errors.
In Projektron BCS, you simply store the desired billing rules in the corresponding order - e.g. billing at fixed intervals or according to project progress. Services rendered and working times recorded flow directly into the invoicing. With just a few clicks, you can generate the appropriate invoice in your design and send it directly from BCS to your customer.
Runs by itself and always better: Automate and optimize processes
With the BPMN process designer, Projektron BCS offers your management consultancy the opportunity to model your individual sales processes, consultancy processes and any other business processes. As an internationally recognized notation standard, BPMN is a central component of Business Process Management and enables you to visualize and optimize your business processes and workflows. Furthermore, it creates more transparency within your IT company and towards potential customers.
BPMN processes enable you to assign tasks in a transparent and clearly defined manner in teamwork and in collaboration across departmental boundaries, hierarchical levels and locations.
Typical application cases and use cases for BPMN processes are:
complex verification processes
procurement processes/purchasing processes
approval processes with approval workflow (vacation request, request for business trip, home office, time off compensation, expense reimbursement, etc.)
The BPMN Designer enables you not only to design and model processes within Projektron BCS, but also to execute, monitor, document, evaluate and optimize them. Projektron BCS thus supports your business process management and automates the execution of frequently repeated business processes and workflows. Every employee knows immediately when and by when they have to do exactly what and to which goal they are contributing.
"Projektron BCS not only makes it easy to hand over tasks, but has also led to a standardization and simplification of company processes. Controlling and project management tasks have been simplified by Projektron BCS. With the help of the software, it is much easier for those responsible to keep an eye on relevant key figures and avoid critical estimates in the future."
Managing Director, Stolz IT Consulting, Steinach
Transparent performance: Reports
When collaborating with external business partners, your IT company benefits from the customizable reports you can create in Projektron BCS: A project preparation report, for example, creates a common project understanding, while effort reports on projects and tickets increase transparency and secure your customers' trust.
Would you like reports that are precisely tailored to your company? Thanks to the interface to the open source report designer BIRT, you can design completely individual reports. Do you want to provide your customers with regular reports? You can do this efficiently using report orders with an integrated e-mail function: In the ergonomic wizard, you create all the required information about the report, output interval and recipient once, and Projektron BCS takes care of everything else for you automatically.
Holistic project management, synergies in all processes
Thinking and planning customer projects holistically
Projektron BCS supports you in all phases of the project life cycle - no matter which method you use to plan and implement your projects. In addition to classic methods such as PRINCE2 or project management according to GPM/IPMA and agile methods such as Scrum, BCS also offers all the necessary tools, functions and wizards to apply hybrid project management methods.
Thanks to the high flexibility and maximum customizability, you can also have corresponding configurations made to ideally map your individual project management requirements in BCS. Projektron BCS supports you right from the initiation of the project through acquisition and planning to controlling. In multi-project controlling, BCS helps you to keep an eye on all projects at all times with the multi-project board.
All efforts are documented continuously and directly on the project and are available for invoicing at any time.
"As an IT service provider for the state of Mecklenburg-Vorpommern, we have been carrying out all projects according to the process-oriented project management method PRINCE2 since 2008. When the time was right, we found a tool in Projektron BCS that has greatly simplified our project work and cleverly brings together various functions. With its open standard, BCS represents a future-proof solution for us."
Project Management Office, DVZ Datenverarbeitungszentrum Mecklenburg-Vorpommern GmbH, Schwerin
Networked data, synergies in all processes
Projektron BCS is a modular all-in-one software for your entire company management. In BCS, you centrally store all company, personnel, customer, communication, order and contract data, all relevant project information and documents. The various modules and functionalities access this central database, creating synergy effects that help automate your internal and external business processes.
Thanks to integrated resource planning and resource scheduling in conjunction with the skills management of your employees in the digital personnel file, you ensure on the one hand that no employee is overworked, and on the other hand you selectively put together your project teams in such a way that appropriately qualified employees get their turn in the implementation of your projects. In this way, each consultant is optimally deployed.
The clearly structured scheduling takes into account individual working time models as well as vacation periods and other absences, operational and line activities as well as project tasks.
The advantages are manifold:
Each consultant can optimally contribute his or her strengths.
No employee is overloaded.
Teamwork is more successful and satisfying for all involved, as there is never a lack of required skills.
Projects are implemented faster and more efficiently.
Customer satisfaction increases, because projects are realized competently and efficiently.
You have a basis, which skills of your employees you should further promote through training.
"The introduction of BCS paid off quickly and sustainably, especially in the area of team collaboration on projects. The central management and planning of projects ensure that processing is structured, coordinated and can be planned. Everyone involved has central access to the latest information, knows who is responsible for which tasks and can see the processing status."
Managing Director, ic-solution GmbH, Leipzig
Web-based technology - teamwork without borders
Do your IT consultants or IT support teams work at different beach locations? With the web-based project management software Projektron BCS, you can bring the team together thanks to integrated calendars, appointments, meeting planning tools and central access to projects and documents.
Your employees can easily access Projektron BCS via web bowser from their workstation in the office, in the home office or on an external appointment with customers or partners. However, not only your team members, but also your customers and external project staff are actively involved thanks to browser-based access, a suitable license structure and detailed rights management. Project participants with the appropriate rights access the same central database regardless of their location and have an overview of tasks, deadlines and schedules.
By integrating your customers, you create transparency. Your customers are informed not only about the current status of the project work, but also about resources, efforts and costs. You shorten approval processes to a minimum through direct communication via BCS. Trustful cooperation, time and cost savings have a positive effect on all parties involved.
"It helps us a lot that the software is web-based: Our customers are international and many of our employees spend a lot of time in the companies we serve. Thanks to mobile access to BCS, all relevant data is nevertheless available to them. In the file repository linked to the respective project, relevant documents can be managed centrally on the one hand, while on the other hand our employees can easily access important documents at the customer's site. Last but not least, Projektron BCS offers the option of working with user interfaces in foreign languages. This makes communication with foreign customers much easier."
Project Controlling, it4logistics GmbH, Potsdam
"BCS enables us to plan and execute projects across multiple locations. The multi-currency capability additionally facilitates project management with partners outside the Eurozone."
Head of IT Services, NTS Retail KG, Leonding, Österreich
Planning and implementation hand in hand: Jira interface in Projektron BCS
Using the bidirectional interface to JIRA Server and the unidirectional interface to JIRA Cloud, you can easily and flexibly integrate JIRA tasks (issues) and JIRA work logs into your Projektron BCS project. With the interface , you:
|transfer tasks, work logs or estimates from JIRA to BCS.|
|easily embed JIRA tasks into your Projektron BCS project and thus include consulting efforts in your controlling evaluations.|
|identify potential bottlenecks while your team is already processing JIRA tasks in the resource preview and use free capacities efficiently.|
|keep track of the progress of your entire project with Gantt charts, target/actual comparisons and traffic light functions.|
|identify undesirable developments early on by forecasting time and budget overruns and take timely countermeasures.|
|generate project reports easily and inform stakeholders quickly and as needed.|
|invoice projects including the efforts from the JIRA work logs conveniently.|
Ticket system in Projektron BCS - Versatile for internal organization and external communication
Ticket system in Projektron BCS - Versatile for internal organization and external communication
The ticket system in Projektron BCS opens up several options for you:
|Customer communication in the form of your own support portal|
|Internal task allocation and work organization within the scope of project tasks and line activities (Kanban board)|
|Flexible task- and project-related effort recording for precise billing|
|Exchange and documentation in the context of collaboration (also across locations)|
Not only can you document your entire communication process on a ticket and attach documents required for processing a task, but you can also directly record the processing effort.
"We use the ticket system in BCS to actively involve customers in the processes of the project. Using the settings options of the "Personal Overview" view, the daily tasks, deadlines, tickets, etc. can be clearly displayed in order to work more efficiently and to assign urgencies to the responsible person in a short way. In this way, both the speed can be increased, especially in the area of ticket processing, and the transparency in the workflow can be increased."
Chief Operating Officer, SoftconCIS GmbH, Köln
Efficient customer communication - cooperation at eye level
Do you process incoming customer inquiries and complaints via e-mail? Or would you like to offer round-the-clock customer service, but are struggling to keep your hotline staffed throughout? Does your support team find it difficult to prioritize customer queries and assign them to the appropriate agents? The ticket system in Projektron BCS is the ideal solution to make your support customer-centric, productive and efficient by creating a support portal for your customers: Using their own account, your customers can log into the ticket system in Projektron BCS and enter their requests as tickets - quickly and easily. This way, your customers can reach you around the clock - and you have central access to all incoming customer requests.
A ticket system forms the direct interface between your customers and your support team. Via tickets, your IT support can communicate with customers transparently and comprehensibly. The exchange of files and also the joint editing of content is easily possible thanks to the file storage on the ticket with automatic versioning. Support staff use the tickets for organization, documentation and billing. A ticket system in support therefore offers a variety of advantages for the profession of the helpdesk employee and for your customers:
|Centralization: a ticket system records incoming requests and stores contact history across channels and context centrally in one place. This means that all relevant information, from the contact history to the digital customer file to the current processing status, is clearly available to every agent via the software.|
|Automation: The ticket system considerably simplifies routine tasks and the organization of inquiries once appropriate workflows have been defined. These include the recording of requests, transfer to a digitally standardized format, categorization, prioritization and initial evaluation.|
|Time savings: Capturing user requests in tickets saves first-level support work in recording and classifying a request. The customer, as the ticket creator, already makes the necessary entries independently, without a support employee having to query information or request supplementary material from the customer.|
|On-time processing: The ticket system makes it much easier to comply with your SLA (Service Level Agreement) guidelines. Reminder functions and prioritization levels ensure that your service agents process customer inquiries and error tickets on time. If an employee fails to meet deadlines due to overload or absence, escalation rules ensure that the ticket is taken over by other agents.|
|Evaluability: Tickets are stored with all information and processing histories and can be evaluated. This makes it easy to evaluate and optimize response times, ticket volumes and average communication efforts. You can see unnecessary work steps and too much effort, keep an eye on your team's performance and easily adjust workflows.|
|Transparency: The customer can track agents, processing status and progress in detail. This helps them to build trust in your company and to understand calculated efforts more easily.|
|Availability: Even if your customer support or help desk cannot be manned around the clock, the ticket system remains available to customers 24/7. The ticket system informs the customer about every status change.|
Thanks to precise separation between external and internal data, the external support portal ensures even greater security and particularly high data protection. Transferred information Data is transferred in both directions between the external support portal and the internal Projektron BCS - but not all of it. For example, only data that your customers are allowed to see ends up on the external support portal, while you see all the information you need to process a ticket in the internal Projektron BCS.
The exchange of files is also possible: The associated file storage of the support portal is also displayed on tickets in the internal Projektron BCS. In this way, you see both external and internal files in one view and can move or copy the files if necessary.
"Also in the interest of our customers is the ticket system. Direct communication with customers via tickets makes the support team's work much easier."
Managing Director, SkyGate GmbH, Berlin
Tickets for Scrum
If you work with the ticket system from Projektron BCS, you can easily transfer internal inquiries and customer requests for your products into your Scrum projects.
For example, if a customer requests a new function via ticket, you can create the associated user story in the Scrum software with just a few clicks and add it to a product backlog. The ticket description can be easily adopted for user stories and activities. Projektron BCS links the new user story to the original ticket, making it easy to trace the background of its creation, for example when prioritizing the product backlog.
In addition, tickets can be linked to existing user stories, epics or partial requirements
"By using automated web services, we can ensure the fast and systematic creation and processing of tickets in Projektron BCS from up to 1,000 emails per customer per day. In the process, similar notifications are automatically combined in one ticket. With their customer access, customers track the subsequent processing of their tickets in the BCS support portal."
Management, MEGLA GmbH, Meschede
Data protection and data security - On the safe side with the entire IT consulting service
Data security guaranteed throughout IT consulting
Who hasn't experienced the situation where the customer's data protection officer throws a spanner in the works shortly before the roll-out of the software systems to be introduced. By taking a preventive approach, high standards in the area of data protection can be established in a strategic manner. We apply these standards in the development of Projektron BCS and enable secure IT consulting and implementation with BCS.
By implementing the following measures, among others, we ensure a high level of data security and significantly reduce the risk of data breaches and other security incidents:
|The BCS internal password vault ensures that all passwords used in your IT are stored in a secure, encrypted location. This increases security, as passwords are no longer entered in configuration files and passwords cannot be read from the password vault by unauthorized persons.|
|Certificate management ensures that all digital certificates used in IT consulting are valid and secure, and that they are used correctly and consistently.|
|Our development and hosting team is ISO 27001 certified. We have implemented comprehensive security controls in line with the standard to protect sensitive data.|
|Two-factor authentication adds an extra layer of security to the login process by requiring users to provide two forms of identification. After entering a username and password, BCS also requires users to scan a QR code or enter an authentication code using the TOTP method. Each user can enable 2-factor authentication for themselves in their user account.|
|Ongoing penetration tests help us to identify and eliminate vulnerabilities in the Projektron BCS software development process by simulating the actions of an attacker.|
Data protection-compliant IT consulting
According to the General Data Protection Regulation, IT companies must comply with certain requirements when introducing software solutions. BCS supports you in meeting these requirements of the GDPR for the processing and storage of personal data, for example thanks to:
|Anonymization function for test installations: By implementing an anonymization feature, users of a BCS test instance can ensure that sensitive data is not exposed and reduce the risk of data breaches. In addition, test data can be shared with other teams or third parties without compromising data privacy.|
|Presentation anonymization feature: Ensure that sensitive data is not exposed during presentations. This can be especially useful when data is shared with external parties or presented in a public environment.|
|Customized deletion procedure for old data: Define individually what type of data, when and how securely it should be deleted. This ensures that you comply with legal requirements and protect your customers' privacy.|
License purchase or SaaS model - the choice is yours!
Projektron BCS is designed as a central tool that supports all important work processes in your IT company from offer to invoice - not just project work! BCS is individually scalable and adapts easily to your requirements thanks to versatile customizing options.
The structure of Projektron BCS is modular. This allows you to put together your individual ERP software for your IT company module by module. You only pay for the functions that you really need and use. Your system remains updateable and flexible, so that you can map extensions quickly and easily.
You have the free choice between the on-premise and SaaS (cloud) variants of BCS. Projektron BCS has been developed by Projektron GmbH in Berlin since 2001. Thanks to continuous further development, you can expect a new release four times a year. As a German provider, we host your data in Germany according to the highest data protection and security standards.
"At the beginning, we opted for the SaaS variant of BCS.start, which is low in administration and requirements, in order to be able to use all functions as quickly as possible. Only over time and with daily use did we increasingly want to make our own adjustments and configurations to our BCS instance, for example, to add or rename fields. Therefore, in 2019, we switched to the on-prem license purchase model without any complications. In 2020, we switched just as smoothly from BCS.start to the full version Projektron BCS."
Management, ic-solution GmbH, Leipzig
"Due to the modular structure of Projektron BCS, it is possible to integrate further areas of the tool into the company processes "on demand". The use of the ticket system arose from our customers' requirements. Projektron BCS offers excellent tool support when switching to agile development processes such as Scrum. Wiki integration for knowledge management is also becoming increasingly important."
Managing Director, Stolz IT Consulting, Steinach
Discover Projektron BCS in a non-binding and personal demo and start your free test phase!
References: These IT companies already rely on Projektron BCS
More than 300 companies from the IT industry already rely on Projektron BCS as project management or business software. The following IT companies are currently represented with reference entries on our website:
Were you convinced by the use cases and experiences of companies from the information technology sector with BCS? Arrange your free demo presentation now and start your non-binding test phase!
Learn more about software selection and software implementation
If your company is about to select software for project management in IT, you probably don't know where to start looking for the right PM tool for you. The jungle of international and national providers, software and tools initially appears deep and impenetrable. This guide paves your way phase by phase through the project management software market, provides managers and project managers with a plan and accompanies you in nine steps to the right decision.
Get an overview in a simple way: We compare 11 of the most popular and best project management software solutions. Are you looking for project management software for agile working, a functional giant for project management in IT or a platform for various tasks in multi-project management? Start here on the spot, discover the market and compare BCS with factro, Wrike, awork, InLoox, Trello, Asana, Jira, Monday and other PM tools.
Enterprise software implementation is a complex task for managers and team alike. The purpose of a software implementation is to successfully implement a new software, such as a project management tool, to improve business results, increase efficiency and productivity. What are the implementation strategies? Which strategy is suitable for which situation and for which purpose? What factors influence which strategy is the right one? With this knowledge, you as a project manager will lead your software project to success.