Turning customers into fans is the Group's promise. The company itself has been a fan of our ERP software Projektron BCS since 2020.

Projektron BCS in use Group uses Projektron BCS for the following tasks:

  • BCS app (expenses/time recording)
  • BPMN workflow
  • Customer relationship management (CRM)
  • Personnel management
  • Portfolio management (PPM)
  • Project controlling
  • Project planning
  • Invoicing
  • Resource management
  • Risk Management
  • Expense tracking (app)
  • Time recording
  • Holiday management


The Group are the specialists in the DACH region for profitable customer retention and differentiation through successful customer experiences. The company has been doing this for 40 years with enthusiasm, consulting and technology. The group is a Genesys Gold Partner and has an extensive network of other solution and consulting partners. group - these are the customer experience consultants Futurelab, the midmarket magicians Deliberate, the Swiss serenity Customer Interaction Solutions AG and the enterprise experts GmbH.


Ralf Alker
Senior Consultant

I am enthusiastic about the BPMN module in BCS because it allows me to implement my own queries and processes completely freely using user tasks, scripts and gateways. In the BPMN process I can create new objects or create additional referenced data objects on existing objects. I also really appreciate loaders in BPMN, because with them it is possible to read more complex data from the database. For example, we used the BPMN designer in BCS to model and implement a complex purchase order approval process that determines the cost center manager for a project task. After the purchase order request is entered, it is submitted to a group of reviewers for subsequent approval, possibly in two stages, depending on the amount. Finally, a purchase order is generated by e-mail for the supplier and a timer is started, which keeps the process open for a while for any adjustments.

All references To top