Support
Contact person for your technical questions
Do you have questions or suggestions regarding Projektron BCS? Do you need technical support or want a customizing? Our support team will be there for you as quick as possible thanks to the short lines of communication.
Support portal
Transparent and efficient
Not only our customers, but we too, are convinced of the Projektron BCS ticket system. For example, most questions, suggestions and customer wishes are sent to us via ticket. Appropriate workflows ensure that your inquiry is forwarded directly to the right contact person and is professionally answered. Transparency is also ensured. As a customer, you can see the status and progress of your ticket at any time in our web-based project management software.
Support via remote maintenance
Cost-efficient and quick
Regardless if it involves the initial installation, updates or customizing: We perform a majority of our technical support via remote maintenance (remote session with TeamViewer) directly on your Projektron BCS server. This saves time and money.
Support budget
Service at a preferential price
You would like to receive our support services at a preferential price? Our support budgets not only guarantees reduced hourly rates, but also defines response times.
Update agreement
We guarantee that you stay up-to-date
We consistently develop Projektron BCS further. Every year, we publish between three and fourProjektron BCS releases, in which the ideas of our customers and partners are included.
With the update agreement, you have the option of updating to the respectively latest version of Projektron BCS. So, you can continuously benefit from the latestimprovements.
If you do not want to update, you can of course skip releases.
Franz Essl
IT Administrator, Bitter GmbH (Austria)
"After the decision was made, we planned the implementation together with Projektron. Several joint workshops were held to define the configuration, specify necessary adjustments and plan the transfer of inventory data. Here, we had a competent and dedicated technical account manager from Projektron at our side, who helped us set up BCS in the best possible way for our requirements."
Thilo Menges
Head of Department Digitalization & Innovation, Carl-Thiem-Klinikum Cottbus gGmbH
"We have come to know BCS as an enormously useful tool. This does not only include the mere functionality, but also the quality of the service. When deciding for or against a software, it is all too easy to neglect this - in my opinion crucial - aspect. A few weeks ago, we needed a total invoice receipt column in the portfolio overview. After our request to Projektron support, the column was set up and ready to use in less than 24 hours. In my opinion, this is a decisive difference to open source solutions and many other tool providers on the market."
Eva Klama
Assistant to the Division Manager in Product Management, Hörmann KG Antriebstechnik
"It was also of central importance for us to choose a German company with easily accessible and competent support. This is exactly what Projektron GmbH offers."
Karsten Becker
Head of Information Technology at Ecologic Institute
I would like to take this opportunity to say "thank you" to Projektron and especially to the support team for the work you have done so far. As a former software developer, I can see the effort our tickets have caused and will cause, but I feel well treated as the responsible project manager and know my tickets are in good hands.
Stephan Jensen
Managing Director of SkyGate GmbH, Multimedia
The functions of Projektron BCS convinced us during the search for a project management software. W e only had to make very few adjustments during the introduction. In this, Projektron supported us with consulting services and remote maintenance. We especially liked the short response times of the Projektron support team as well as the competent dealing with our inquiries.
Carsten Rossenhövel
Managing Director with EANTC AG, Consulting
We have been using BCS and the Projektron support since 2001. Until now, our inquiries were always processed reliably; the excellently organized ticket system helped as well. From our point of view, a good support is at least as important for reliable operation as a good product. For us, it is most important that the support always solves our problems in a competent and quick manner – whether with configuration notes or new software versions. This can by no means be taken for granted in the era of call centers!
