Support

Transparent and efficient

Not only our customers, but we too, are convinced of the Projektron BCS ticket system. For example, most questions, suggestions and customer wishes are sent to us via ticket. Appropriate workflows ensure that your inquiry is forwarded directly to the right contact person and is professionally answered. Transparency is also ensured. As a customer, you can see the status and progress of your ticket at any time in our web-based project management software.

Cost-efficient and quick

Regardless if it involves the initial installation, updates or customizing: We perform a majority of our technical support via remote maintenance (remote session with TeamViewer) directly on your Projektron BCS server. This saves time and money.

Service at a preferential price

You would like to receive our support services at a preferential price? Our support budgets not only guarantees reduced hourly rates, but also defines response times.

We guarantee that you stay up-to-date

We consistently develop Projektron BCS further. Every year, we publish between three and fourProjektron BCS releases, in which the ideas of our customers and partners are included.

With the update agreement, you have the option of updating to the respectively latest version of Projektron BCS. So, you can continuously benefit from the latestimprovements.

If you do not want to update, you can of course skip releases.