09/15/2026 - Articles
When choosing new project management or ERP software, companies usually look beyond features and pricing. An equally important question is: What experiences do other companies have with the software in their day-to-day work? Here you’ll find a clear overview of what real users think about BCS by Projektron and how the Business Coordination Software performs in independent tests and on software review platforms.
Anyone searching for “BCS user experiences,” “Projektron BCS user experiences,” or similar terms will find a broad basis for forming their own opinion: reviews on independent software platforms, detailed customer stories from companies across different industries, as well as external tests, market studies, and assessments.
We have combined current BCS reviews and user experiences with the results of independent evaluations by trusted, Le Bihan Consulting, Projekt Magazin, BARC, and GPM. The focus is not on whether BCS is simply “good” or “bad,” but on where the software demonstrates its strengths in real-world use, what criticism users express, and for which companies the functional depth of BCS actually provides added value.
Portal ratings shown are current as of September 15, 2026.
On several major software review platforms, BCS currently achieves ratings well above 90% of the maximum possible score:
Based on 66 reviews, OMR highlights project planning, resource management, time tracking, and customizability as frequently mentioned strengths. At the same time, the platform points to the complexity and learning curve that can come with such a broad feature set.
On Capterra, BCS currently receives a rating of 4.7 out of 5. Features and customer service are both rated 4.7, value for money 4.6, and ease of use 4.2. The likelihood to recommend is 8.4 out of 10.
trusted also gives BCS a user rating of 4.6 out of 5 and, in its own editorial product review, awards BCS a score of 1.3, “very good”.
These figures should not, however, be combined into a supposed overall rating. The same user may submit reviews on multiple platforms, and reviews can be posted organically or after invitations from vendors or platforms. Capterra, GetApp, and Software Advice are also all part of Gartner Digital Markets. For that reason, GetApp is not counted here as an additional independent review source. More meaningful and interesting than the sheer number of stars is the question of which experiences recur across different sources.
One of the most frequently cited positive experiences with BCS is not related to a single feature, but to the integration of multiple areas. In many companies, BCS is used not only for project planning or task management, but also connects project management with resource planning, time tracking, project controlling, CRM, quotations, invoicing, tickets, contracts, or expense management.
This integrated approach is also highlighted in recent OMR reviews. Users report, among other things, that they previously worked with several tools in parallel and had to maintain the same data in multiple places. With BCS, by contrast, different project-related and commercial information can be managed within a shared system environment.
TÜV Rheinland demonstrates how far this approach can extend in larger organizations. BCS is used internationally there, with nearly 2,000 people working with the software. Before its introduction, there was no globally standardized project management system. Today, projects are managed centrally in BCS, and the software is connected via various interfaces to SAP, HR, file management, and other enterprise systems.
First Business Partner & Team Coordinator Application Management | Information Technology
TÜV Rheinland Service GmbH
At TÜV Rheinland, BCS is at the center of the global application landscape for project management. It provides and receives important data across all business areas. The introduction of BCS has made employees’ day-to-day work significantly more standardized, streamlined, and user-friendly in many areas.
At the Proalpha Group, BCS has also become much more than a standalone project management tool. Around 800 to 900 users work with project and portfolio management, resource planning, time tracking, expense management, billing, controlling, reporting, and tickets, among other functions. After six years of use, the company describes BCS as an integral part of its value chain.
The value of such a platform does not simply lie in combining as many features as possible in a single software solution. What matters is the shared data foundation: project planning, actual working hours, resources, budgets, costs, and billing can all be based on the same information. Especially for project-driven companies, this reduces the number of interfaces, duplicate data maintenance, and inconsistencies between different systems.
This fundamentally distinguishes BCS from leaner task management or collaboration tools. Companies that only need to assign tasks and maintain a Kanban board will not require much of this functional depth. The more closely project work is integrated with resources, finances, and other business processes, the more relevant this Business Coordination Software approach becomes.
User experiences overlap particularly often in the following areas:
Resource management
Project controlling
Transparency across ongoing projects
In OMR reviews, users describe BCS as particularly helpful when multiple projects are running in parallel and budgets, effort, dependencies, and resource utilization need to be considered together. Capterra also identifies project management, time tracking, and project planning as key areas of use.
ZF Friedrichshafen provides a clear example. At its Schweinfurt mechanical engineering site, BCS is used to plan and manage projects. For the company, it is especially important to have access to up-to-date data at all times despite complex project structures.
Senior Manager Manufacturing and Assembly
ZF Friedrichshafen AG
We particularly appreciate […] being able to access real-time data and keeping our project data up to date at all times despite the high level of complexity. With BCS, we can now provide customers with reliable information at the touch of a button.
At gematik, resource planning was actually one of the main reasons for introducing a company-wide solution. In its matrix organization, project managers and line managers needed greater transparency into employee utilization. Project and resource planning remain among the key areas in which BCS is used there today.
The DFB, meanwhile, has been using BCS since 2004. In its customer story, DFB GmbH & Co. KG explains that resource planning in particular became easier after the software was introduced. Employee overload, effort estimates that are too tight, and schedule risks can be identified earlier. The experience gained from this can then be applied to subsequent projects.
These real-world examples highlight an important distinction between simple task management and professional project control: the benefit does not come solely from seeing who is working on which task. What matters is whether a company can determine whether enough time, budget, and personnel capacity are actually available for planned projects.
This picture aligns remarkably well with the current Le Bihan assessment. BCS scores 94 percent in project planning and performs at a very high level in areas including project structure planning, scheduling, and resource planning.
Another aspect that is regularly highlighted positively on review platforms and in customer stories is the customizability of BCS.
This goes far beyond colors or personal views. Companies can tailor roles, permissions, terminology, fields, workflows, project structures, reports, and other elements to their organizational requirements. This is particularly relevant where defined project management standards or industry-specific processes are already in place.
A good example is Hörmann KG Antriebstechnik. The company specifically looked for software that could reflect its own project management guidelines. Project classifications, priorities, and project management roles were adapted accordingly. Requirements such as earned value analysis were also incorporated into the configuration and further development and are now part of the BCS standard.
Project Management Office
Hörmann KG Antriebstechnik
Today, BCS gives us a very good overview of our project landscape. Staffing bottlenecks and schedule delays in projects are identified very quickly. As a result, the software is a very important tool for our project managers.
The combination of customizability and transparency is crucial. Flexible software offers little benefit if every team ends up working completely differently and the data is no longer comparable. Conversely, a rigid standard system can be problematic if established business processes cannot be represented in a meaningful way.
The experiences of long-term users therefore point toward a middle ground: BCS provides a shared structure while still allowing it to be adapted extensively to the organization.
At the same time, this also creates a certain responsibility on the customer side. The greater the configuration options, the more important it is to clarify before implementation how projects, roles, approvals, and data should actually be organized. In its customer story, the DFB explicitly recommends defining your own structure first and then mapping it in BCS, not the other way around.
The various sources paint a nuanced picture when it comes to ease of use. On the one hand, users report significant improvements to the user interface and straightforward operation in frequently used processes. On the other hand, BCS still comes with a certain learning curve due to its broad range of functionality.
Axel Springer has been using BCS since 2016, particularly for time tracking and resource management. Master data is imported automatically from SAP, while booking data is exported for month-end closing and internal cost allocation. According to the company, users find BCS significantly easier to use than the tool previously in place.
Tech Controlling
Axel Springer National Media & Tech GmbH & Co. KG
BCS has significantly simplified our time tracking process. Thanks to its seamless integration with Axel Springer’s IT environment, the system makes data entry easy for users. Our users find BCS significantly easier to use than our previous tool. For example, users can simply log in to BCS via single sign-on.
The DFB also reports that new users are able to handle their typical tasks more effectively after a relatively brief introduction. At the same time, administrators naturally work with much more advanced functionality than employees who primarily track time or work on projects.
IT Controller
DFB GmbH & Co. KG
BCS is complex enough to represent all of our projects in the required level of detail while still remaining intuitive to use. I can say that BCS works very well and that users and end users handle it very well. In the first few years after introducing BCS, our resource planning in particular became easier.
This distinction between end users, project managers, and administrators is particularly important. An employee who tracks time or works on tasks interacts with a much smaller part of the system than an administrator who configures permissions, interfaces, individual processes, or billing logic.
External reviews reflect this tension. On Capterra, ease of use currently scores 4.2 out of 5, placing it below features and customer service, which both score 4.7. Recent reviews mention both the modernized interface and improved UX as well as the need for onboarding when using software with such extensive functionality.
trusted reaches a similar conclusion in its expert review: usability receives a score of 1.6. At the same time, the platform identifies onboarding and overall clarity as weaknesses, while highlighting the range of features, permissions management, and support as strengths.
This makes the most common criticism of BCS relatively easy to summarize:
Its functional depth is both a strength and a challenge.
Companies looking only for lean personal task management will not need many of these features. Those that want to manage project management, resources, time, costs, CRM, quotations, invoices, tickets, and other processes in an integrated way inevitably have to take more interdependencies into account than with a simple task manager.
This is also why older reviews of usability should always be considered in the context of the software version at the time. Projektron continuously develops both the functionality and the user interface of BCS. In its change history, trusted explicitly refers to the fundamental modernization of the interface, while recent OMR and Capterra reviews also mention the improved UI elements.
When it comes to support, the picture is comparatively clear. Capterra rates customer service at 4.7 out of 5. Customer stories from Axel Springer, TÜV Rheinland, and other organizations also describe their collaboration with Projektron positively. Especially for individual configurations, interfaces, or larger implementations, this support is an important part of the overall product experience.
Customer stories primarily answer the question of how well BCS performs within a specific organization. When selecting software, it is also useful to see whether the strengths described there are reflected in standardized evaluations.
Several different sources are now available for this purpose.
trusted most recently updated its BCS review in March 2026. The Business Coordination Software receives an overall grade of 1.3, “very good”. trusted gives particularly high scores of 1.0 to project planning, task management, time and appointment management, analytics, and security and data protection. Usability receives a grade of 1.6, while service and support score 1.8.
trusted describes BCS as particularly well suited to comprehensive business processes and highlights its broad range of features, detailed roles and permissions system, multi-project capabilities, CRM, and support. At the same time, the platform identifies the more extensive onboarding process as a drawback.
Overall, the expert review largely confirms the pattern found in user experiences: extensive functional depth and a broad range of applications on the one hand, with a corresponding need for implementation and onboarding on the other.
The software assessment conducted by Le Bihan Consulting in cooperation with Projekt Magazin takes an even more systematic approach to evaluating project management functionality.
In the current 2026 assessment, BCS achieves an overall score of 93 percent. In the previous 2024 assessment, the score was 92 percent. The individual assessment categories also show where the main strengths lie:
| Assessment Area | 2024 | 2026 |
|---|---|---|
| General Features & Administration | 95% | 99% |
| Project Initiation | 97% | 99% |
| Project Planning | 93% | 94% |
| Project Execution | 89% | 91% |
| Agile Project Management | 87% | 87% |
| Program and Portfolio Management | 78% | 83% |
The progress in program and portfolio management is particularly noteworthy. At the same time, project initiation, administration, and traditional project planning remain at a very high level.
However, the assessment should not be confused with a user review. Le Bihan evaluates BCS based on a standardized set of criteria and distinguishes between functional scope and quality of implementation. A customer story, by contrast, shows whether the software proves effective under the specific organizational conditions of a company.
This is precisely why the two types of sources complement each other well:
Users describe the practical benefits
The expert assessment systematically evaluates the underlying functional capabilities
The assessment results are examined in detail in our separate article “BCS in the Test: Strengths and Weaknesses of the Business Coordination Software in the Le Bihan Assessment”. This keeps the search intent clearly separated: this article focuses on BCS user experiences, while the other provides a detailed software assessment.
Another perspective comes from the market overview “Software Systems for Project Management” by BARC and GPM, the German Association for Project Management.
The study evaluates project management and PPM systems based on more than 300 individual criteria across different phases of the project life cycle and various management levels. Unlike simplified rankings, the focus is not on identifying a single overall winner, but on determining how well different systems meet specific requirements.
In the eleventh edition, published in 2024, BCS improved in several areas compared with its 2022 results:
Scope: from 83 to 91 percent
Portfolio Management: from 43 to 46 percent
Administration and Configuration: from 80 to 82 percent
Enterprise Features: from 79 to 80 percent
Performance: from 60 to 62 percent
This type of study is particularly useful when selecting software. A company does not necessarily need the product with the longest list of features, but rather the system that best meets its own critical requirements.
In addition to the Le Bihan assessment, Projekt Magazin published a detailed software review of BCS 26.1 by Dr. Mey Mark Meyer in March 2026.
The review positions BCS as a solution for project-driven companies that combines multi-project management, with a focus on resources and finances, with additional ERP functionality. Examples include CRM, quotation management, and cost planning.
This classification also helps explain why the experiences of different BCS users may appear so different at first glance. While Axel Springer primarily uses time tracking and resource management, ZF focuses on project control and controlling. TÜV Rheinland integrates BCS deeply into an international system landscape, while other service providers also use quotations, invoicing, CRM, or ticketing.
These are not necessarily different product identities, but rather different parts of the same platform.
When evaluating business software, time also plays an important role. A positive experience after just a few weeks of testing is valuable, but it should be assessed differently from a solution that is used and expanded over many years.
BCS has been in long-term use at a number of well-known companies. The DFB has been working with the software since 2004. Hörmann has used BCS since 2012, tesa since 2014, ZF Friedrichshafen since 2015, and Axel Springer since 2016.
Of course, this alone does not prove that the software is suitable for every company. However, long-term use provides a different kind of evidence than a short-term product test: the software has to prove itself over time as processes change, new requirements emerge, organizations grow, and multiple product generations are introduced.
Especially among larger BCS customers, it is also evident that use of the software is often expanded rather than reduced over time. After six years of use, Proalpha, for example, is planning to extend BCS to additional group companies and functions. TÜV Rheinland is gradually rolling out BCS to further subsidiaries.
This is an important consideration when evaluating integrated business software: not every company needs to use every feature from day one. What matters more is whether the platform can grow along with evolving requirements.
User reviews, customer stories, and independent evaluations provide a relatively clear profile.
BCS is particularly strong where projects are not managed in isolation, but where several management levels come together: projects, portfolios, resources, time, budgets, costs, and, where applicable, additional business processes.
BCS is therefore particularly relevant for companies and organizations that:
manage multiple projects or programs in parallel,
plan resources across projects,
connect working time directly with projects and billing,
continuously monitor project costs and budgets,
connect project management with CRM, quotations, invoices, or tickets,
support different traditional, agile, or hybrid approaches,
map individual roles, processes, and permissions,
or consolidate several existing standalone solutions.
The customer references accordingly demonstrate a broad range of applications: from IT and software companies to consulting and professional services, industrial companies, healthcare organizations, associations, and public-sector organizations.
This level of functional depth is less relevant for teams that only need simple personal task management or a lean Kanban board. Companies that are unwilling to invest time in defining their processes or in implementation and training should also carefully consider whether comprehensive business software is the right category of solution for them.
The DFB’s experience is particularly informative in this respect: despite the extensive functional depth, BCS is described as intuitive to use in day-to-day work. At the same time, the user explicitly recommends first defining the organization’s own project structure and shared understanding of project management and then mapping these in BCS.
This may be the most important lesson from the different customer experiences: BCS can support processes to a very extensive degree. Good processes, however, are not created simply by introducing software.
The broad functionality of BCS does not mean that every company needs the full range of features. BCS.light is a deliberately leaner edition designed particularly for smaller project-driven companies, agencies, project teams, and organizations with less complex project environments.
It includes core functionality for project planning, controlling, and reporting as well as selected ERP processes, making it a suitable option even when the full functional depth of the complete edition is not required. BCS.light is not limited to a specific company size and can also be used by larger teams when their requirements are relatively straightforward.
Customer references show how varied this focused use can be. Agentur für Erneuerbare Energien e. V. has been using BCS.light since 2023 for its communications projects, with a particular focus on time tracking. At the dito! agency, only ten users work with BCS. Their main areas of use include time tracking, project planning, project controlling, quotation management, and contact management; according to the company itself, comprehensive resource management is not required.
Executive Management
dito! GmbH
The software does require some familiarization, but once you have learned your way around a particular area, it is very easy and intuitive to use.
ic-solution shows that starting with a leaner setup does not rule out future expansion. In 2015, the company initially started with the low-administration SaaS version of BCS.light. As its requirements for custom configurations increased, it later moved first to an on-premises deployment and, in 2020, ultimately switched from BCS.light to the full version. The example shows that the appropriate range of functionality depends not only on company size, but also on which processes actually need to be supported and how those requirements evolve over time.
The different sources do not paint a completely uniform picture. BCS currently receives a rating of 4.6 out of 5 based on 65 reviews on OMR, 4.6 out of 5 on trusted, and 4.7 out of 5 based on 76 reviews on Capterra. The trusted expert review awards BCS a grade of 1.3, “very good”, while BCS achieves 93 percent in the current Le Bihan assessment. BARC and GPM, in turn, evaluate the software based on more than 300 individual criteria.
More meaningful than any individual score, however, is where the assessments of users, long-term customers, and external experts overlap.
Recurring strengths include:
a broad and deeply integrated range of features,
a shared data foundation for projects and related processes,
resource management and multi-project management,
detailed project controlling,
extensive customizability,
the integration of project management and commercial processes,
as well as positively rated customer support.
What is noteworthy, therefore, is not simply that individual customers rate BCS positively. More interesting is the fact that organizations such as TÜV Rheinland, ZF Friedrichshafen, Hörmann, Axel Springer, and the DFB use the same platform to meet very different requirements, and in some cases have been using BCS for many years or even several decades.
The more relevant question is therefore not:
Is BCS the best project management software?
But rather:
Is BCS a good fit for our projects and business processes?
Reviews, customer stories, and assessments can help inform this decision. Ultimately, the best way to determine whether BCS meets your requirements is to evaluate it individually based on your own projects, processes, and typical use cases.
Many users positively highlight the broad range of features, project and resource management, time tracking, controlling, customizability, and the shared data foundation. A recurring criticism is the need to become familiar with the extensive software. This pattern appears both on review platforms and in published customer stories.
As of August 25, 2026, BCS has a rating of 4.6 out of 5 based on 65 reviews on OMR Reviews, 4.6 out of 5 on trusted, and 4.7 out of 5 based on 76 reviews on Capterra. Review counts and average ratings may change as new reviews are added.
Frequently mentioned strengths include the broad range of features, centralized project and business data, resource management, project controlling, and customizability. BCS can also connect project management with time tracking, CRM, quotations, invoicing, tickets, and other business processes.
The most common criticism concerns the learning curve. The extensive range of features offers many possibilities, but it also increases complexity, particularly during implementation and administration. External reviews therefore recommend structured onboarding and clearly defined processes.
The experience depends heavily on the user’s role and how deeply they use the system. Capterra currently rates ease of use at 4.2 out of 5. Recent reviews highlight improvements to the user interface, while complex features and administration may still require familiarization.
Yes. In the current expert assessment by Le Bihan Consulting in cooperation with Projekt Magazin, BCS achieves 93 percent. In addition, there is a trusted expert review with a grade of 1.3, the BARC/GPM market overview “Software Systems for Project Management,” and a current software review by Dr. Mey Mark Meyer in Projekt Magazin.
Published Projektron references include TÜV Rheinland, DFB, ZF Friedrichshafen, Axel Springer, Hörmann, tesa, Proalpha, and gematik . The Projektron website features more than 300 references and over 100 detailed customer stories.
BCS combines both areas. Project management forms the functional core, with resource management, time tracking, CRM, quotations, invoicing, expense management, tickets, and other business processes built around it. Projekt Magazin therefore classifies BCS as Business Coordination Software for project-driven companies.
Kai Sulkowski is an editor and in-house SEO specialist in the Marketing Department at Projektron GmbH in Berlin. As an IPMA-certified project management expert, he focuses on project management software, its use in companies, and user reviews, tests, and real-world experiences. He draws on his many years of experience in editorial work, SEO, and digital communication to assess different sources and present the strengths, criticism, and potential applications of business software in a clear and understandable way.
How does BCS perform in the independent Le Bihan assessment? The article analyzes the overall score of 93 percent and examines the strengths, weaknesses, and development of the individual assessment areas.
What is it actually like for a company to implement BCS? arsmedium shares its experience with the transition, onboarding, processes, acceptance, and the role of managers and employees when switching to a centralized business software solution.
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Stylized star ratings symbolize user experiences, reviews, and ratings of BCS on software review platforms and in real-world use.
