OEDIV SecuSys GmbH
With BCS, OEDIV SecuSys brings project work, IT administration, and ticket management together on a shared platform. The cybersecurity service provider increases transparency and reduces coordination efforts.
BCS in use
OEDIV SecuSys GmbH uses BCS for the following tasks:
- Customer support system
- Project planning
- Project controlling
- Resource management
- Project management
- Project execution
- Project preparation
Profile
OEDIV SecuSys has already mapped over 35 projects in BCS, ranging from implementations and assessments to consulting, proofs of concept, support, and managed services. All employees share a common information base with clearly documented tasks, responsibilities, and progress.
The internal IT administration team also uses the ticket system. Everyone involved receives a notification whenever a ticket’s status changes. In the future, OEDIV SecuSys plans to make the solution available to its managed services customers on request.
Robin Fischer
Business Consultant IAM
We wanted a tool that would noticeably ease our project workload and give us more time for our core processes and interaction with our customers. BCS works extremely well in practice: We gain much greater transparency, reduce coordination efforts, and have all employees on board on a shared platform. The personal connection is a perfect fit, too. A highly committed and collaborative partnership.
