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News from Projektron

In our blog, you can regularly read new technical articles and find out what's new and exciting in the world of project management.


ZUGFeRD format: solution for electronic invoicing?

06. June 2022

The ZUGFeRD format is a cross-industry data format for electronic invoicing. ZUGFeRD is the abbreviation for "Central User Guide of the Forum Electronic Invoice Germany". There are already clients who only accept ZUGFeRD-compliant invoices. In our technical article, you can learn more about the advantages of the ZUGFeRD data format for e-billing.

The selection of project management software is a project in itself.

Choosing project management software: 9-step plan to the right decision

19. May 2022

Can't do without software? If your SME or corporate group is about to select project management software, you probably don't know where to start looking for the right PM tool for you. The jungle of international and national providers seems deep and impenetrable at first. This guide paves your way through the PM software market and leads you to the right decision in nine steps.

XInvoice: A Milestone in Accounting?

13. May 2022

Long since mandatory for suppliers and service providers working with the public sector: The XInvoice. Since November 27, 2020, invoices can only be received in electronic format. This means that paper invoices and PDF invoices will only be accepted in exceptional cases. The introduction of XInvoice was certainly a milestone - but was it a positive or a negative one?

Digital contract management: How to keep an eye on contract costs and deadlines

13. April 2022

Hand on heart: Have you ever missed a cancellation deadline? What can easily happen privately with a cell phone contract sometimes causes considerable damage in the professional environment. Employees in companies have to keep track of a lot of different contracts, for example service agreements, rental agreements, leasing agreements, cooperation agreements, maintenance agreements, purchase agreements or support agreements. Each contract has individual terms, conditions and periods of notice. In addition, different people within the company are often responsible for concluding the contract. This article explains why digital contract management has become indispensable and how you can manage your contracts efficiently and effectively.

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Dark Mode - Welcome to the dark side

08. March 2022

It's on everyone's lips and polarizing: dark mode. There is hardly an app, program or website that does not now offer a dark design. Even all popular browsers and operating systems are now available in dark mode. Many people love dark mode and praise its supposed advantages, while others demonize it, see it as a temporary hype or dismiss it as a useless gimmick. At Projektron, we take a differentiated view of the phenomenon, but we do appreciate the advantages of a dark mode. Reason enough to elicit the dark side of BCS! What is the myth about dark mode? Does it really have demonstrable advantages over the traditional Light Mode? How do you activate Dark Mode in BCS? You will learn all this in this article.

Ticket is trump: Why the ticket system is unbeatable in support

01. December 2021

Do you handle incoming customer inquiries and complaints via e-mail? Or would you like to offer round-the-clock customer service, but are struggling to keep your hotline staffed throughout? Does your support team have a hard time prioritizing customer inquiries and assigning them to the appropriate agents? Consider a ticket system in customer support! A ticket system is the ideal solution to make your support customer-centric, productive and efficient. Learn more about the advantages of a ticket system in support and what you should look for when selecting a system here.

In the student project, Projektron wanted to improve its support portal

Improving the support portal: Cooperation for customer satisfaction

20. October 2021

Especially when a customer is looking for help or contacting the company, a positive user experience matters. A service or support portal is a must-have when it comes to ensuring customer satisfaction and is therefore an indispensable part of ITSM (IT service management). But what is a support portal? What tasks does it perform? Why is Projektron working with Reutlingen University to improve the support portal? You can find out all this in this article.

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