Telephone systems (CTI)

Call at the click of a mouse

Via our interface with the TeamCall Middleware from ilink, we connect Projektron BCS to your telephone.

  • Gut vorbereitet: Noch vor dem Abnehmen die wichtigsten Informationen
  • Information about the caller is displayed directly in BCS
  • Komfortabel telefonieren: Ein Klick auf die Nummer und die Verbindung wird aufgebaut
  • Praktisch: Schon während des Gesprächs eine Anrufnotiz verfassen
  • Plenty of space for information: The call note directly in Projektron BCS

Interface performance

The interface between Projektron BCS and the TeamCall Middleware provides you with the following possibilities:

  • Call connection set-upwith the click of a mouse on a telephone number deposited in Projektron BCS
  • Display of incoming calls in Projektron BCS
  • Simple retrieval of names and contact information during the call
  • Simple entry of notesregarding the call during the conversation

Program information

The TeamCall Middleware from ilink monitors your telephone system and redirects incoming calls to Projektron BCS. Moreover, Projektron BCS can control your telephone system via the TeamCall Middleware.

As a server installation, the TeamCall Middleware directly communicates with your Projektron BCS server. You do not need any additional applications for computer telephony on client computers.

Your contact

Our helpdesk

is your contact point
about Projektron BCS.

+49 30 3 47 47 64-200

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