Airport Research Center GmbH
In order to be able to offer its customers the highest consulting standards, while taking into account high efficiency requirements, Airport Research Center GmbH enlisted the support of Projektron BCS in 2013.
Projektron BCS in use
Airport Research Center GmbH uses Projektron BCS for the following tasks:
- Customer relationship management (CRM)
- Resource management
- Customer support system
- Holiday management
- Time recording
ARC (Airport Research Center) is a global provider in the field of airport and aviation consulting. Its services range from airport capacity assessment and optimization, airport master planning, airport simulations, aviation market analysis and forecasting to expert advice on operations and technical studies. ARC also develops and distributes world-leading software products that facilitate the optimization of investments and the reduction of operating costs.
When deciding on Projektron BCS, we were particularly convinced by the holistic approach, in which project and resource planning, working time recording, deadlines, etc. are linked together. The ticket system in particular enables us to seamlessly integrate support for our customers and maintain a high quality standard in this area: Via an external support portal, our customers can conveniently submit new requests or check the current status of their requests, while the internal BCS system merges external and internal requests, thus providing a uniform and efficient working environment for our employees. A decisive factor for acceptance was the high flexibility of the system, which allows far-reaching configuration adaptations to our own processes.