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Do you handle incoming customer inquiries and complaints via e-mail? Or would you like to offer round-the-clock customer service, but are struggling to keep your hotline staffed throughout? Does your support team have a hard time prioritizing customer inquiries and assigning them to the appropriate agents? Consider a ticket system in customer support! A ticket system is the ideal solution to make your support customer-centric, productive and efficient. Learn more about the advantages of a ticket system in support and what you should look for when selecting a system here.

Especially when a customer is looking for help or contacting the company, a positive user experience matters. A service or support portal is a must-have when it comes to ensuring customer satisfaction and is therefore an indispensable part of ITSM (IT service management). But what is a support portal? What tasks does it perform? Why is Projektron working with Reutlingen University to improve the support portal? You can find out all this in this article.

Can you handle criticism? EVA3 helps you to establish a scheme for your handling of customer complaints. What the EVA3 method is, how you can successfully establish it for conflict resolution in your company's complaint management and how you can benefit from using it, you will learn in this article.

Projektron once again achieves 1st place in the "Best Employers in Berlin-Brandenburg 2021" competition of the Great Place to Work Institute in the size category of 50 - 250 employees. Projektron GmbH is also among the best in "Best Employers in ICT 2021" and "Germany's Best Employer" (19th place).

Projektron is one of the winning companies in the current Great Place to Work 2021 competitions for best employers in Berlin-Brandenburg, Germany-wide and in ICT. The company successfully participated for the seventh time. The rankings will be announced in May.