Blog

Especially when a customer is looking for help or contacting the company, a positive user experience matters. A service or support portal is a must-have when it comes to ensuring customer satisfaction and is therefore an indispensable part of ITSM (IT service management). But what is a support portal? What tasks does it perform? Why is Projektron working with Reutlingen University to improve the support portal? You can find out all this in this article.

Can you handle criticism? EVA3 helps you to establish a scheme for your handling of customer complaints. What the EVA3 method is, how you can successfully establish it for conflict resolution in your company's complaint management and how you can benefit from using it, you will learn in this article.