Release archive

Projektron BCS 7.30

The new version 7.30 of the project management software Projektron BCS provides project teams and their customers with even greater transparency. Via flexible service hours and reaction times on tickets you can see exactly when support is available and how quickly to respond to tickets. Also, users are informed about incoming calls and upcoming appointments by means of a notification.


  • The new Service setting view – define your service quality in detail right up to the task level
  • Projektron BCS informs you about new appointments with small pop-up notifications.
  • You can now undo the action via the success message
  • After marking notes as confidential, only certain individuals will be able to see them
  • By clicking the button in the log, you can see what text passages have been edited.
  • The new project plan combines work breakdown structure, effort plan and schedule

Flexible service and reaction time on tickets

Providing as much transparency as possible

As a business you want to provide your customers with a certain level of service quality. Projektron BCS supports you in doing so. The service quality aspects that apply here are: At what times can you reach the customer support? How long does it take for them to respond to queries? How are tasks processed with regard to their deadlines?

The new version 7.30 of Projektron BCS helps you determine the service hours, reaction times and early warning stages up to the task level in detail. You can define the time period in which your support can be reached as service hours according to type of ticket, priority and day of the week. If you provide premium support for your top customers, you can set this too.

Early warning stages help you stick to your reaction times. Should pressing requests be replied to within 8 hours? Set an early warning stage, if the deadline is only hours away.

You can use the mailing list to specify who is to be informed at this point. Either you name a specific person or, in addition to that, you send a message to the project manager or ticket processor in charge.

What stage of escalation your tickets are currently on can be seen at a glance; this way you and your team members can see what tickets require more attention than others.

This function is not contained in BCS.start.

The new Service setting view – define your service quality in detail right up to the task level
Service hours can be determined specifically according to type of ticket and priority
Specify how fast employees should react to certain types of tickets
In case a ticket does escalate, you can set a mailing list for each type of escalation individually

Pop-up notifications for calls and appointments

Keeping an eye on incoming calls and upcoming appointments

If you are logged in to the new version Projektron BCS 7.30, notifications inform you about calls or appointments regardless of whether you are working in BCS or in another program at the time.

If the caller is in the contact database of your Projektron BCS system, a picture, name, phone number and department or organization will be displayed. Through the pop-up notifications you can access the contact history directly and are able to document the phone call as usual. At the same time you are reminded of your appointments by calender notifications, making sure you are informed about upcoming meetings even quicker.

The following browsers support the pop-up notifications in Projektron BCS 7.30:

  • Mozilla Firefox
  • Google Chrome
  • Apple Safari
  • Microsoft Internet Explorer (via Plug-in)

 

This function is also contained in BCS.start.

Projektron BCS informs you about new appointments with small pop-up notifications.

Undo actions

Back to original state with one click

Actions such as change properties in various objects simultaneously or move objects via drag & drop can now be undone with a single click. You can undo changes and reset it to its previous state via a link in the success message. Here the objects in question are saved again with the previous properties and any actions – even the undoing – can be kept track of.

This function is also contained in BCS.start.

You can now undo the action via the success message
You are also informed what exactly has been undone

Mark notes as "confidential"

Protect sensitive information in the contact history

Entries in the contact history can be marked “confidential” in Projektron BCS 7.30, making sure that only specific individuals can see the entries. This way you protect company secrets and confidential agreements made with employees and customers from unauthorized access.

This function is also contained in BCS.start.

After marking notes as confidential, only certain individuals will be able to see them

Identifying differences in texts

Tracking changes immediately

When requirements change and descriptions are customized, it is not always obvious, what has actually been done. Projektron BCS 7.30 helps you to keep track of changes right away. You will be able to see what text passages were either newly added, customized or deleted even during the text input phase or in the log. Identifying differences in texts for User Storys and ticket descriptions is particularly helpful.

This function is also contained in BCS.start.

By clicking the button in the log, you can see what text passages have been edited.
You can review what changes you have been made even during the text input phase
New text passages are highlighted in green, deleted passages in red
 

New project plan combines work breakdown structure, effort plan and schedule

Project planning at a glance

The new version 7.30 of the project management software Projektron BCS makes it easier for project managers to plan. The new project plan combines the work breakdown structure, the effort plan and the schedule in one view.

The desired contents to be displayed or hidden can be selected freely as usual. Presettings make the first steps into project management easier. Project structure, efforts and schedule are linked to each other logically and provide project managers with the highest informational value.

This function is also contained in BCS.start.

The new project plan combines work breakdown structure, effort plan and schedule
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